Mutare Toyota is seeking a dedicated and skilled Service Advisor to join our dynamic team. The ideal candidate will be the face of our service department, ensuring exceptional customer experiences while effectively managing service inquiries and bookings. This role requires strong communication and interpersonal skills, along with a solid understanding of automotive services.
• Book vehicles and open job cards efficiently.
• Welcome customers and accurately record their service needs.
• Generate customer quotations and invoices, ensuring all details are captured correctly.
• Respond to customer inquiries in person, via phone, and through email.
• Prepare repair orders by detailing vehicle defects and service requirements.
• Utilize product knowledge to provide in-depth information about available parts and service options to customers.
• Maintain positive relationships with customers to ensure loyalty and repeat business.
• Ensure all services rendered and associated costs are accurately recorded on invoices.
• Diploma or Degree in Auto Technology or Mechanical Engineering preferred.
• Class 1 Journeyman certification; fully qualified tradesperson who has completed an apprenticeship.
• An associate degree in motor mechanics or a related field is an added advantage.
• Relevant experience in a similar Service Advisor role is essential.
• Age range: 25 to 35 years.
• Valid Class 4 Driver’s License.
Interested candidates must submit a soft copy of their applications as a single pdf file to the e-mail address. The application pack should consist of an application letter, detailed curriculum vitae giving full personal particulars including full name, place and date of birth, qualifications, date of availability, current salary, contact details, names and addresses of three referees, certified copies of certificates, transcripts, and national identification (ID & birth certificate). Applicants should clearly indicate the post being applied for on the subject, and only shortlisted candidates will be communicated to.
Mutare Toyota
Zimbabwe
