Oversee and direct all day-to-day lounge activities, delivering outstanding service to guests.

Drive lounge profitability by achieving financial and service excellence targets, maintaining our brand standards.

Report to senior management, ensuring clear communication and accountability.

Lead, motivate and manage shift staff, including planning, hiring, training, development, and performance management.

Organize operational functions effectively and economically, ensuring consistent 5-star service.

Maintain staff schedules and ensure training and tools are in place for excellent service delivery.

Develop personal development plans for team members to foster progression and learning.

Actively seek guest feedback to improve the lounge experience and address any concerns.