We are seeking a dedicated and customer-focused Customer Services Assistant to join our Medical Aid team. The successful candidate will be responsible for providing professional support to members, healthcare providers, and internal departments, ensuring excellent service delivery and member satisfaction.
Dandaro Online, Zimbabwe Latest Jobs
Respond to member queries via phone, email, and in person in a professional and timely manner
Assist members with benefit information, claims processes, and policy details
Process and follow up on medical aid claims and authorisations
Resolve complaints efficiently and escalate complex cases when necessary
Maintain accurate member records and update system information
Educate members on medical aid products, benefits, and procedures
Liaise with healthcare providers regarding accounts and claim queries
Previous experience in a customer service role (medical aid or healthcare industry preferred)
Knowledge of medical aid schemes and claims processes
Strong communication and interpersonal skills
Excellent problem-solving abilities
Computer literate (MS Office and medical aid systems)
Ability to work under pressure and meet deadlines
Competencies
Customer-focused and empathetic
High attention to detail
Professional and ethical conduct
Team player with a positive attitude
How to Apply
Qualified and interested candidates should send their CVs to sales@ultramedhealth.com
Ultra-Med Health Care
Zimbabwe
